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Terms and Conditions

This website page explains the terms and conditions associated with engaging with Will Ride Pty Ltd (“Will Ride”, “We”, “Our” or “Us”).

Intellectual Property, Software and Content
The content and images on the Will Ride website are either our own or the property of another organisation or individuals that has authorised their use by Will Ride. As such, we would appreciate it if you would not publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or images on the site.

Website details including pricing and descriptions
Whilst we try and ensure that all product details, descriptions and prices which appear on this Website are accurate, we are only human and errors may occur. If we discover an error in the price of any E-Bike or E-Bike part or accessory which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Will Ride will match any price you see advertised online or in store by Will Ride for the same item. The item must be identical, including in size, colour and style.

Refunds/exchanges

All refunds, exchanges and/or store credits are at discretion of staff. For all E-Bike purchases, please call at least three days prior to pickup to allow your E-Bike to be ready with no delay.

Links from other websites
If we link to other websites, we take no responsibility for the content of, and make no representations as to the accuracy of any third-party websites we may link to from this Website.

Tour Cancellation Fees and Refunds

Will Ride is a small business and as our E-Bike fleet needs to be blocked and allocated for confirmed bookings, we have a 50% cancellation fee if cancellation is made up to 7 days prior to the scheduled date of the tour and a 75% cancellation fee if cancellation is made less than 7 days prior to the scheduled date of the tour. In the event of inclement weather or for safety reasons (as determined by Will Ride and notified to the client), Will Ride reserves the right to re-schedule the date of the tour to another date of its choosing in collaboration with the client. No compensation will be due in such eventuality unless Will Ride is not able to offer a re-scheduled date within 7 days after the original date in which case Will Ride will refund or credit of 75% of the total fee.

Special terms and conditions apply to all guided E-Bike tours and please note that Will Ride reserves the right to amend and re-issue those terms and conditions at any time up until final confirmation and acceptance of order. Full details on request. Please note that it is with regret that Will Ride cannot accommodate pregnant women on Guided Tours.

Medical Conditions and Allergies on Tour
It is a fundamental condition of booking a Will Ride Guided E-Bike Tour that:

  • All medical conditions (including pregnancy) and any allergies of each proposed participant/rider are fully disclosed to Will Ride at least 72 hours prior to the Guided Tour;
  • All proposed participants/riders agree to sign a Will Ride waiver prior to commencement of the Guided Tour. Full details of waiver available on the Will Ride website; and
  • Will Ride reserves the right not to accept individual participants for safety reasons.

Hire/Tour Waiver

All Will Ride E-Bike hire and tour customers are obligated to read and sign a Waiver form outlining the conditions of use. A copy of the full waiver can be found here - https://waiver.fr/p-pFKfB

Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of South Australia, Australia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of South Australia, Australia.